10 Essential Rules to Keep Client Expectations Aligned
In agency life, the work is rarely the problem. What makes or breaks a project is how that work is framed, delivered, and experienced. You can design a beautiful website, launch a smart campaign, or write compelling copy. But if the client feels confused, rushed, or left out, even great work can fall flat. That’s […]
Project Management Tools We Use to Better Serve Our Clients
Over the years, we have tried several platforms to help with our project management and customer support. No single platform does everything well, so we finally settled on a tiered approach. Teamwork – Internally, we use Teamwork as our project management tool. This is where our staff communicates about development projects and all tasks related to […]
Olibro Design Is Proud to be Named a Top Shopify Developer in 2020 by Clutch
We’re proud to be considered a leader within the Clutch community, especially knowing how rigorous the rating and review process is. Clutch is now our primary source of quality leads and referrals, surpassing all other sources combined! The future of e-commerce development may seem like a fast-paced, undaunting abyss, however, that’s why we’re here! For over 10+ […]
Client Happiness Officer – It’s Not Just a Title Change
As a service company, everything revolves around satisfying our clients’ expectations, and even more so, making sure that they are happy with the services they are getting from us. I spend most of my time with our clients, trying to understand their issues, providing them feedback, discussing their business and how we can help them […]
Olibro’s A.R.T. of Client Satisfaction
We are aware that there are several factors when trying to choose a web agency. Many companies advertise services similar to ours. But what makes us different is that, after serving the e-commerce community for over ten years, we have mastered the A.R.T. of client satisfaction: Accountability – We take our commitments seriously and have a […]